The West* Family was meeting with the leasing staff at Redmond Ridge to go through the application process for a three-bedroom apartment home. They mentioned to the leasing staff that they were currently experience housing displacement and were new to the area with no knowledge of the local resources that may be available to them. The leasing staff encouraged the West family to connect with TenantConnect staff for support with local resource and referral.
After a short phone call with the TenantConnect staff, The West Family was provided a number of resources including where they may get household items to get reestablished once they move into their new apartment home.
The TenantConnect Staff was able to explain how many of the local programs work and how to navigate the enrollment process for The West Family to access them.
*All names changed due to client privacy